CLOTHING & ACCESSORIES
What size should I order?
All apparel pages have a specific size chart for that item! You will be able to see the sizes (in inches) right from the product page!
Is your clothing ethically made?
Absolutely! At The Humble Wagon, it is very important to us that each piece of clothing is manufactured in a WRAP certified factory. Sweatshops are totally unacceptable. We want our customers to feel good about what they're wearing.
That said, we ensure that our products are always ethically made!
How do I care for my clothing?
For printed designs, we recommend that you wash in cold water. Stay away from bleach and make sure you hang to dry to avoid shrinking.
How do I care for my coconut bowl?
Coconut Oil - Polish your bowl with coconut oil to add moisture and to restore it's sooth and shiny finish. We recommend you do this about every 10 washes.
Temperature - Do not expose your coconut bowl to extreme heat or cold temperatures. Do not use in the microwave or in the freezer.
Hand Wash - Wash your coconut bowl by hand with lukewarm, soapy water before use and as needed. Do not use in the dishwasher and do not soak for long periods of time.
How do I care for my bamboo straws?
Use a jar of warm, soapy water to shake them clean, or clean with a pipe cleaner. These straws can last for years if properly cared for!
How do I return an item?
If you are located in the United States, we are happy to accept your unworn (with tags), unused regular priced item(s) up to 30 days from your time of purchase. After we inspect the item, a refund to your card will be issued.
You will be responsible for paying your own shipping costs when returning your item.
Please return your item(s) to:
The Humble Wagon
15 Tally Ho Road
Cape May Court House, NJ 08210
Please provide your invoice in the original packaging for proof of purchase.
Please Note: All sales, promotional and discounted items are final and cannot be returned or exchanged.
We do not accept returns or exchanges for orders outside of the United States.
For more information, please see our Refund Policy.
How long will it take to receive my order?
It may take anywhere from 1-4 weeks for your delivery.
International orders may take up to 8 weeks to deliver depending on location.
I need to cancel my order. How can I do that?
Please contact us as soon as possible! You can reach us at firstname.lastname@example.org.
Once your order has been fulfilled, we are unable to make any cancellations. Your item(s) will be shipped to you and you will have to return it back to us.
Please note that we do not accept returns or exchanges for orders outside of the United States.
Please see our Refund Policy for more information.
Can I change my order?
Unfortunately, orders cannot be changed at this time. However, it is possible to cancel your order as long as you do it before it has been fulfilled.
Please email us at email@example.com immediately to see if you qualify for cancellation. Otherwise, you way have to return it (unopened and in it's original packaging) for your refund. Please note that returns only qualify for those who are located in the United States.
I didn't receive an order confirmation email. What should I do?
- Check your spam folder.
- Verify that the email address you provided with your order is correct.
- If the email you provided was incorrect, please send an email to firstname.lastname@example.org with your correct address as well as the original address that you provided us with. We will have the confirmation resent to you.
- If you are still unable to locate your confirmation email after the above steps were taken, please send an email to email@example.com and we'll have it resent to you.
What payment methods can I use to make a purchase on your website?
We accept the following payments:
- American Express
Can I track my order?
We will email you a tracking number once your order has been shipped!
What countries do you ship to?
We currently ship to the United States, Canada, Europe, Australia and to the rest of the world!
We do have a few exceptions:
At the time, we do not ship to Indonesia, Guatemala, Liberia, Libyan Arab Jamahiriya, United Arab Emirates, Kenya, Panama, Qatar and South Africa.
How much is shipping?
Shipping costs vary according to where you are located.
For more information on our rates, please see our Shipping Policy.
Will I have to pay any duties and taxes on top of my order?
As a customer, you will be liable for all import duties, Customs and taxes. These will be due at the point of, or after, delivery.
Please be aware that The Humble Wagon does not have control over any duties, Customs and taxes demanded or collected by the country your order is being shipped to.
Unfortunately, we are unable to provide you with these costs as these charges may vary. Please be aware that international packages that go through Customs are selected randomly.
The status of my order is 'delivered', but it's not here! What should I do?
- Verify that the address you provided is correct.
- Ask your neighbor if it was accidentally delivered to them!
- Contact your local post office.
- Email us at firstname.lastname@example.org
IMPORTANT NOTICE FOR INTERNATIONAL ORDERS:
For International orders, if your tracking says your order was delivered, but you haven't received it, please contact Customs as soon as you can! You may need to pick up your package.
If the package if not picked up within 2-3 days, the order will be shipped back to us. We can certainly reship the order back to you, but you will have to pay the postage again.
How can I become an ambassador for The Humble Wagon?
We love teaming up with inspiring people who have a mind-set just like us!
Please check out our Ambassador Program page to learn more about how you can inspire the world with our program and submit an application!
Please keep in mind that we only accept 100/applications per month, so if you do not receive an email response within 7-10 business days, please try again within the next 30 days. We are taking applicants as long as our page's status states: "Taking Applicants!"
How can I become an Influencer for The Humble Wagon?
Please check our Influencer Page to learn more about our Influencer program and how you can join #HumbleTeam.
Influencer positions are only available to those located in the United States.
If you are located outside of the United States please feel free to check out our Ambassador Program instead.
Please keep in mind that we only accept 100/applications per month, so if you do not receive an email response within 7-10 business days, please try again within the next 30 days. We are taking applicants as long as our page's status states: "Taking U.S. Applicants!"
How does The Humble Wagon make a difference?
Our mission is to inspire a cruelty-free lifestyle around the world. A portion of our profits go to supporting Animal Sanctuaries and Ocean Conservation. By purchasing from The Humble Wagon, you can help save another animal in need!
How can we contact you?
We'd love hearing from you!
Please feel free to send us an email to email@example.com or simply fill out our Contact Form.
All feedback is welcome at The Humble Wagon, and don't worry, we are 100% human!
You can also find us on Instagram, Facebook and Twitter!
Is The Humble Wagon on social media?
Absolutely! Follow us around on Instagram and Twitter!
And don't forget to like us on Facebook!
You can find us anywhere using @TheHumbleWagon